Technical Support for WordPress
Thank you for using Technical Support for WordPress.
Description
Make sure you watch this 1-minute video (in HD if you like ;)
If you’re a freelancer, a web design agency or simply a WordPress consultant, Technical Support for WordPress is a way to provide quality support to your clients. After setting up a WordPress powered website for your client, install the Technical Support plugin, which will enhance your client’s Dashboard with a new widget for submitting support tickets directly to your e-mail.
Provide Support to Your WordPress Clients
They’ll have an option to mark the issue as related to a certain topic – pick from a list, which is of course customizable within the plugin settings. The form in which messages will be sent is totally customizable and shortcode-powered (as seen from the screenshots below). The company providing support is also customizable and may include a title, logo, e-mail and company URL. The Technical Support widget looks fairly nice in the admin dashboard, which gives a slight bonus to the support company’s brand.
So, no more phonecalls, no more texts, twitter messages and whatsoever. When your client is experiencing a problem, or simply wants to request a core update, theme modification or functionality extension, all they have to do is write a few lines and click the send button (AJAX powered by the way)! You, as a Technical Support provider, can set a specific subject format for the messages to include a certain tag for certain clients, that way you can setup filters in your e-mail box and sort all your support issues into separate folders. No more junk in your Inbox ;)
Here’s a features list:
- Easy to setup and configure
- Customizable company name, email, logo and URL
- Customizable subjects and messages being received
- Customizable “related to” topic list
- More coming up soon!
Screenshots
Download, changelog and other notes
Download link, changelog and other notes. Officially hosted in the WordPress.org Plugin Directory: Technical Support. I also like when people with WordPress.org accounts vote it up ;) thanks!
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Shortlink: http://kovshenin.com/1992
Awesome Plugin! I will try and get back to you :)
Have you thought of integrating this with Basecamp or ZenDesk? As for Basecamp, I could see a message being created on a specific Basecamp project that also links to a todo item, or maybe a todo item that has a comment of containing the message request that the client sent.
Fantastic plug Konstantin, just an idea, could you set up the admin in the root dashboard of wpmu so that the dashboard input panel was mirrored in every sub domain on mu blogs? As I see it at present I need to activate plug site wide and then configure each sub domain manually. This isnt a huge deal but it does allow sub domain owners to tamper with plug configuration. Go well. David